The Care Connect services support the driver in many situations and are available for all infotainment systems. The automatic Emergency Call provides swift assistance: it is automatically activated when a restraint system, such as an airbag, is activated. The vehicle establishes a voice and data connection to a dedicated emergency call centre and transfers all of the necessary information. The driver or passengers can also trigger the Emergency Call manually via a button in the roof module.
The driver can also make a Breakdown Call via a button in the roof module. The third button connects an Info Call – which, for example, can be used to ask experts in the customer call centre technical questions about the vehicle.
The Proactive Service function allows the driver to arrange and prepare for a service whilst on the move.
The ŠKODA Care Connect services in the ŠKODA KAROQ also include remote vehicle access, which is available via the ŠKODA Connect app, i.e. on the user’s smartphone. Remote vehicle access allows information about the status of the lights and fuel level as well as whether the windows, doors or sunroof are open to be accessed remotely. The auxiliary heating can also be operated via a smartphone. The Parking Location function shows the location of the car, and the Honk & Flash function makes it easier to find the car by activating its horn and indicators.
Should the car leave a predefined area or be driven at a speed exceeding 130 km/h, the Area Notification and Speed Notification functions inform the owner as soon as this occurs. The Driving Data function rounds off the portfolio.
The ŠKODA Connect app is complemented by the ŠKODA Connect portal, which brings the ŠKODA Connect services to the customer’s home computer: the portal can be used to configure services as well as transfer destinations and routes to the car.
The SmartLink+ platform, with Apple CarPlay, Android Auto, MirrorLink™ and SmartGate, is optional for the entry-level Swing infotainment system. SmartLink+ is a standard feature of the higher-spec infotainment systems.